Q Is it possible to make a reservation in the name of a corporation?
A Yes, you can make a reservation in the name of a corporation.
We will ask you to give us the name of the person who will be staying with us.
Q Can children also stay? At which age can a child stay in this hotel?
A A. Yes, they can.
Children at or under primary school age may not stay even accompanied by a guardian.
For minors at junior high-school students or above, a guardian’s consent form is required.
Please download necessary documents from "Agreement Download”, print the document, fill in the relevant items, and get the child bring it to our h otel on the day they will stay. ※ Please download the Agreement from here.
Q Can I leave my luggage before check-in or after check-in?
A Yes, you may leave your luggage.
For the days you will stay, you can leave your luggage before check in or after check in. Please feel free to leave your luggage at the front desk, so that you can travel light in Osaka. Please ask at the front desk.
Q Will there be a cancellation charge?
A Yes. For customers who apply at each booking site on the Internet, there will be a cancellation at each site as follows.
Cancellation on the previous day: 50%
Cancellation on the same day: 100%
Not staying (if hotel is not informed of your intention): 100%
About check-in time
Q From what time can I check in?
A Check-in begins at 5.00 p.m. (Check‐out ends at 10:00 a.m.)
Q Can I stay in the hotel after 10:00 a.m. if I have a reservation for an extension?
A Yes, of course you can stay, but note we will be cleaning the rooms from 10:00 a.m.
We will try as much as possible not to cause any inconvenience, but we would appreciate your understanding in this regard.
Q How should I make payment?
A As for the room charge, we have a prepayment system so please pay at check-in using the automated check-out machine.
As for any adjustment required after check-in, please settle using the automated check-out machine at the check-out time.
※Available credit cards: JCB, VISA, MASTER, AMEX, DINERS
Please note that payment with a credit card is limited to 3,000 yen or more.
Q Can I leave after checking in?
A Yes, of course. Please return the security card to the front desk in that case.
About using the hotel facilities
Q Can I use the Internet in the hotel?
Yes, Wi-Fi is available for "free".
At check-in the front desk will tell you the ID and Password.
Q Is there male staff patrolling the hotel?
Basically male staff will not patrol the hotel halls.
Although the inside of the hotel is managed by female staff, male staff may be allowed to enter when headquarters or the general manager decides it is necessary in special cases, such as to refill vending machines.
Q Can I smoke?
A Yes, there is a smoking room on the smoking floors. Smoking is prohibited in this hotel, except for these smoking rooms.
Q Can I eat in the hotel?
A Yes, please eat and drink at the lounge area and the multipurpose counter. In all places except here, eating and drinking are prohibited.
Q Is there a big bath / room bath?
A We are sorry but we do not have a big bath or room baths.
Please use shared shower baths and wash-basin areas.
Q Is there a coin laundry in the hotel?
A We are sorry, but we do not have a coin laundry.
Simple laundry service (not dry cleaning) is available at extra cost. Please ask at the front desk.
Q What accessories are available?
A A bathrobe, a bath towel, and a face towel are provided in each customer's locker.
A body washbowl, toothbrush, comb and razor are also available at the front desk. Please ask at the front desk at the check-in.
Also, in the shower booth and the wash areas, there will be facial cleanser, cleansing lotion, milky lotion, shampoo, hair rinse, body soap, a Nano-e-ion hair dryer, swab, cotton-ball, and hair rubber.
Q Tell me about the capsule unit.
A The capsule is about 2 m long, about 1 m high, and about 1 m wide--slightly wider than a single bed.
Inside a capsule, in addition to bedding, there are usually an outlet and a USB terminal.
If you would like a capsule room with a TV, please inform us in advance.
About check-out time
Q What time is check-out over?
A Check-out ends at 10.00 a.m.
Q May I leave my luggage here after check-out?
A Yes, we accept the luggage only for the receipt of the check-out day.